CAN I CANCEL OR MAKE CHANGES TO MY ORDER:

• If you haven’t yet completed your order, it is still possible to edit the order. But after it has been placed, you can’t change the order. To cancel or place a new order, please contact our Customer Care Team

CAN I RETURN OR EXCHANGE AN ITEM:

30-DAY RETURN POLICY

• We gladly accept returns or exchanges for up to 30 days after receiving your order. Products can only be returned if they are unused, in perfect condition and in their original packaging, along with all the original documentation, parts and accessories. Special orders and final sales are non-refundable and non-exchangeable. For more details, please read our Return Policy. Refunds are made with the same payment method used for purchasing the product.

I RECEIVED MY ORDER DAMAGED, WHAT ARE THE STEPS: 

We are sorry that your order arrived damaged.

• For all return and exchanges requests, please visit our Shipping & Returns page. You will find all the details on the procedure as well as the return authorization request form by selecting Returns in the left menu of this page.

  As this is a damaged order, you will be asked to provide a photo of the condition of the box and the product.

  Once you have entered your request, you will be emailed instructions on how to proceed. If the item was indeed damaged during transport and you meet the notification deadline, you will not have to cover any return postage costs (subject to customer service approval).

  If you need assistance, feel free to use our online chat service, or visit our Customer Care page for different ways to reach us.

POLICY RETURN DEADLINE:

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.